Shipping- How we do it and the carriers we use:
We try to use recycled paper packaging materials whenever possible. We do our best to minimize plastic in our packing and shipping materials to be more eco-conscious. If you see packing peanuts in your order, they are biodegradable (made of cornstarch!)
We also re-use packaging from our suppliers, customers, and stuff that is donated to us, so if you see plastic padding it is reused and repurposed- NOT purchased. Please pass this on if possible to another store that does online shipping to minimize waste and give it another life. We believe that re-using donated plastic padding instead of pretending it doesn't exist, is more "zero waste." If you object to us re-using donated plastic, please let us know before you order.
Materials we ship with:
- biodegradable padded paper envelopes
- kraft paper (brown recycled paper) padding
- cellulose (wood pulp padding)
- biodegradable corn starch packing peanuts
- sheets of recycled stuffing paper
- old Amazon (and any brand) boxes donated by customers
- some new boxes made of recycled content
- flat rate USPS boxes
- sticky paper tape to seal boxes
- paper stickers to seal boxes and envelopes
- Reused and repurposed padded envelopes donated by customers
Carriers we use:
Your Satisfaction Is Important To Us
If you don't absolutely love your Me.MotherEarth product, we don't want to keep your money!
After you receive your delivery, if you don't think it was worth your money, email us for a *full refund.
*Due to the nature of bath, beauty and skincare products- all soaps and shampoo/conditioner bars sales are final. Non-skincare products may be returned within 30 days for store credit of the total product cost, minus shipping fees, with proof of purchase. If the initial order included free shipping, the actual shipping cost will be deducted from the refund. The buyer pays return shipping fees, and must contact us to receive a return authorization. Any returned products must be in completely new, unused, and re-sellable condition and are subject to manager approval.
My product arrived broken or damaged:
We know stuff can happen, and we can definitely assist with this! Please take a photo of the damage to the outer box, and internal damage to its contents. Send us a message and we'll see to it that you get a replacement. There may be a slight delay on re-shipment for damages as we deal with the shipping carrier to resolve what occurred with your shipment.
Please contact us if you have any questions about how things work, or best way to care for your purchased items to make them last. We LOVE chatting with our customers!